joya9 bdt Privacy Policy
This document clearly explains how your personal information is collected, what it is used for, and how it is kept secure.
Last Updated: January 2025
1. Introduction and Scope
joya9 bdt places the highest importance on your privacy. This privacy policy explains what information is collected from you when you use our platform — from registration through playing games, making deposits, or withdrawing — and how that information is processed.
This policy applies to the joya9 bdt website and all associated services. By starting to use the service, you are considered to have accepted all terms of this policy. Reading our Terms and Conditions together with this privacy policy will give you a clear understanding of the full structure of the service.
In this document, "you" or "user" refers to any person who has accessed joya9 bdt's services or created an account. "We", "our", or "platform" refers to joya9 bdt.
2. What Information We Collect
joya9 bdt collects user information at various stages. This information falls into two main categories — information provided directly by you, and information collected automatically.
2.1 Information Provided Directly
Information you provide yourself:
- Full name and date of birth (for age verification)
- Mobile number and email address
- Residential address
- National ID or passport details (for identity verification)
- Payment-related information such as bKash, Nagad, Rocket, or Upay numbers
- Information provided when contacting us via live chat or email
2.2 Automatically Collected Information
Information recorded automatically while you use the platform:
- IP address and device identification details
- Browser type, operating system, and device model
- Time of platform access, session duration, and browsing activity
- Game history, bet amounts, and results
- Deposit and withdrawal transaction records
- Information collected through cookies and similar technologies
Sensitive information such as national ID and payment details is transmitted via SSL encryption and stored on secure servers.
3. Purpose of Using Information
joya9 bdt uses collected information for specific purposes. The main purposes are detailed below:
| Purpose | Explanation |
|---|---|
| Account Management | Handling registration, login, password recovery, and account security |
| Identity Verification (KYC) | To confirm your age and identity — for users aged 21 and above |
| Transaction Processing | Completing secure deposits and withdrawals via bKash, Nagad, Rocket, and Upay |
| Customer Support | Resolving issues and answering questions via live chat and email |
| Fraud Prevention | Detecting unusual activity and keeping accounts secure |
| Service Improvement | Analysing user behaviour to improve the platform experience |
| Promotional Communications | Informing you about bonuses, promotions, and platform updates (with your consent) |
If you do not want promotional communications, you can opt out by contacting our customer support team.
4. Sharing Information with Third Parties
joya9 bdt does not sell your personal information or transfer it to third parties for advertising purposes. However, information may be shared in the specific circumstances below:
4.1 Service Provider Partners
Selected partners handling payment processing (bKash, Nagad, Rocket, Upay), game provider studios, and technical support may receive the information necessary to perform their services. These partners may only use the information to carry out the specific service and may not use it for their own purposes.
4.2 Legal Obligations
joya9 bdt may be required to disclose information to comply with a court order, a government authority's request, or applicable law.
4.3 Fraud Prevention
In cases of suspected financial misconduct or account security breaches, relevant information may be shared with the appropriate authorities.
Outside the three circumstances listed above, your information will never be disclosed to third parties without your consent.
5. Cookies and Tracking Technologies
The joya9 bdt platform uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of the platform.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and operate core services
- Functionality Cookies: Used to remember language preferences and settings
- Analytics Cookies: Used to understand user behaviour — these collect information anonymously
- Security Cookies: Used to detect fraud and keep sessions secure
5.2 Cookie Controls
You can disable cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.
6. Information Retention and Deletion
joya9 bdt retains your information only for as long as it is needed to fulfil the purpose for which it was collected, or as required to meet legal obligations.
- Account information is retained for the entire period the account remains active
- Financial transaction records are kept for a specified period in accordance with applicable law
- Customer support conversations may be retained for a reasonable period after the issue is resolved
- Upon a request to close your account, certain information may be kept for a period of time for legal reasons
To request closure of your account or deletion of your information, contact our support team by email or live chat.
7. Your Rights and Controls
joya9 bdt respects your control over your information. You have the following rights:
- Right of Access: The right to receive a copy of your stored information
- Right to Rectification: The right to request correction of inaccurate or incomplete information
- Right to Erasure: The right to request deletion of your information in certain circumstances
- Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances
- Right to Object: The right to object to promotional communications and certain types of data processing
- Right to Portability: The right to request your information in a structured format
To exercise these rights, contact our support team directly. We will endeavour to respond to your request within a reasonable time.
For details on setting limits on how your information is used in relation to responsible gaming, visit our Responsible Gaming page.
8. Information Security Measures
joya9 bdt applies industry-standard technical and administrative measures to keep your information secure.
8.1 Technical Safeguards
- All data transfers are secured through SSL (Secure Socket Layer) encryption
- Sensitive information is stored in encrypted form in the database
- Regular security audits and vulnerability assessments
- Automated monitoring to detect unusual login attempts or transactions
8.2 Administrative Safeguards
- Access to sensitive information is restricted to authorised staff only
- Regular data protection training for staff
- Data protection agreements maintained with third-party partners
If you suspect a data security breach, please notify our support team immediately. Do not share your account password with anyone.
9. Minors and Age Restrictions
All joya9 bdt services are intended solely for users aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.
An age verification process is followed at the time of registration. If we have information indicating that a user is under 21, we will suspend that account and delete the associated information.
10. Policy Changes and Updates
joya9 bdt may update this privacy policy from time to time. For significant changes, we will notify you by email or through a notice on the platform.
The date of each update will be noted in the "Last Updated" section at the top of this page. Continued use of the platform after an update means you have accepted the revised policy.
If you have any questions about changes to this policy, visit our FAQ section or contact our support team directly.
11. Contact Us
If you have any questions, comments, or complaints about this privacy policy, please get in touch. Our customer support team is available in both Bengali and English, seven days a week, twenty-four hours a day.
- Live Chat: Through the active chat window on any page of the platform
- Email: [email protected]
To learn more about our platform, policies, and services, detailed information is available on the About Us page.